When you place an order or interact with Black Lion Sign L.L.C, we may collect the following types of personal information:

• Contact details — name, phone number, WhatsApp number, and email address
• Delivery information — delivery address, emirate, and building/unit details
• Order information — products ordered, quantities, specifications, and artwork files
• Payment information — processed securely via Shopify Payments; we do not store full card details
• Communication records — WhatsApp messages, emails, and other correspondence
• Device and usage data — IP address, browser type, and pages visited on our website (via cookies)

We use the information we collect for the following purposes:

• Processing and fulfilling your orders accurately and on time
• Communicating with you about your order, artwork, proofs, and delivery
• Sending you order confirmations, invoices, and delivery notifications
• Improving our website, products, and customer experience
• Providing customer support and resolving complaints or quality issues
• Complying with UAE legal and regulatory requirements including VAT obligations
• With your consent — sending you promotional offers and new product updates

We do not sell, rent, or trade your personal information to third parties. We may share your data only with:

• Delivery partners — courier companies who need your address to deliver your order
• Payment processors — Shopify Payments, tabby, tamara, and other payment gateways for secure transaction processing
• Legal authorities — if required by UAE law, court order, or regulatory requirement
• Service providers — IT and software services that help us operate our website, strictly under confidentiality agreements

All third parties we work with are required to handle your data securely and only for the purpose for which it was shared.

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure:

• Our website uses SSL encryption (HTTPS) for all data transmission
• Payment data is processed through PCI-DSS compliant payment gateways
• Access to customer data is restricted to authorised staff only
• We regularly review and update our security practices

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies — required for the website and shopping cart to function correctly
• Analytics cookies — help us understand how visitors use our website so we can improve it (e.g. Google Analytics)
• Marketing cookies — used to show relevant advertisements on other platforms (e.g. Meta Pixel)

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request we correct any inaccurate or incomplete information
• Deletion — request we delete your personal data, subject to legal retention requirements
• Objection — object to us processing your data for direct marketing purposes
• Data portability — request your data in a structured, machine-readable format
• Withdrawal of consent — withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at tanveerbaig1989@gmail.com or via WhatsApp at +971 56 588 9742.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including:

• Order records — kept for a minimum of 5 years for accounting and VAT compliance under UAE law
• Customer communication records — kept for 2 years after last interaction
• Marketing opt-in data — kept until you withdraw consent

After the applicable retention period, your data is securely deleted or anonymised.

For any privacy-related questions or to exercise your data rights, please contact:

• Company: Black Lion Sign L.L.C
• Location: Dubai, United Arab Emirates
• Email: tanveerbaig1989@gmail.com
• WhatsApp: +971 56 588 9742

We may update this Privacy Policy from time to time. When we make significant changes, we will update the date at the top of this page. We encourage you to review this page periodically.